Retail Services
R&H
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Michelle Caddell

National Facilities Manager
Retail Services

Michelle is a dedicated professional who commenced her real estate career in 2009 and joined the team in 2010. With extensive experience across a variety of neighbourhood shopping centre support roles, she has developed a broad and well-rounded skill set that has led to her current position as National Facilities Manager at Raine & Horne Commercial Retail Services.

Throughout her career, Michelle has managed a wide range of retail asset management functions with precision and efficiency. She has overseen the commissioning of essential building systems, including HVAC and hydraulic services, fire safety equipment and vertical transportation systems, ensuring assets operate safely and effectively.

Michelle has also demonstrated strong capability in managing construction defects, ensuring prompt resolution and successful closure. She has maintained full financial oversight of portfolios of neighbourhood centres, managing risk, negotiating security and cleaning contracts, overseeing lease compliance, coordinating legal matters, supervising repairs and maintenance works, and implementing energy optimisation strategies.

Her commitment to professional excellence is reinforced by her qualification as a Licensed Real Estate Agent (Class 2). Michelle’s technical expertise, operational discipline and attention to detail make her a trusted partner for clients seeking comprehensive and efficient management of their shopping centres.

With Michelle leading facilities management, retail assets are managed with careful oversight, proactive risk management and a clear focus on operational performance and long-term value. Her experience and dedication ensure each asset is positioned for sustained success and growth.